Terms and Conditions
Refunds, Cancellations and Returns
We take great pride in our products but if you are not totally satisfied when you receive your purchase then please contact us immediately, preferably by email. Please note that many of our products are made from natural ingredients and as such there might be variations in colouration between the website photograph and the product sent.
If the product is damaged, not what you ordered or you just wish to cancel the order you may return it for a full refund. You must do this within 7 days of receipt as long as the item has not been used and is still in the perfect condition that it left us. Please inform us immediately by email or telephone if you wish to return an item or cancel the order.
If you want to cancel your order and the goods have not yet been dispatched, the refund will be made immediately. If the order has already left our premises, the refund will be made when the goods are received back by us in their original condition.
The safety of the product and return postage costs are the responsibility of the purchaser.
If any part of the order has been damaged in transit, you can request a refund but we will pursue a claim through Royal Mail or the courier on your behalf. As we have to give them details of any loss or damage, they will contact you to verify this. Any goods which are the subject of a damage claim should be kept by you until the matter is resolved as they may need to be produced as evidence to substantiate any claim.
We are bound by Royal Mail regulations in that a parcel is not considered lost until 15 working days have passed. If you have checked with your local post office and they do not have a record of it, please contact us by email. We will submit a claim to Royal Mail on your behalf, and submit all necessary paperwork to aid in the processing of your claim. If Royal Mail agrees to pay compensation, we will then pass this payment on to you, via the method of payment you originally made. If your order does arrive after you have submitted the claim, please contact us immediately so that we can cancel the claim with Royal Mail.
Other Terms and Conditions
We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach; iii) any increase in loss or damage results from breach by you of any of these Terms.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or loss of opportunity).
As a consumer, you have certain rights by law regarding the return of defective goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. These terms and conditions shall not affect those rights
We sell products not only from our website but also from our stand at craft fairs and similar events. Whilst we endeavour to keep our website availability updated there may be occasions, especially at busy times like Christmas, where a product may not be available despite it being shown as available on the website. If this happens we will contact you within 24 hours by email offering an alternative product or a complete refund including postage. If we do not hear from you within a further 48 hours we will automatically refund your payment.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will give you the chance to refuse any marketing email from us.
The type of information we will collect about you includes: your name, address, phone number, email address. We will never collect sensitive information about you without explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
This website sets strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
This website sets performance cookies. These cookies don’t collect information that identifies a visitor and all information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.
This website sets functionality cookies. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect cannot track your browsing activity on other websites.